Customer Centricity

DMS International continuously monitors and independently assesses our performance through Quarterly Program Reviews (QPRs) and Customer Satisfaction Surveys.

 

Our Contractor Performance Assessment Report (CPAR) achievement score consistently ranks 90%.

 

Our Customer-Centric focus is evident by the following accolades:

• “In great appreciation and admiration of the activities in upgrading (our system) and for the contributions, dedicated service, and invaluable support to the management and operations of our Bureau." – Federal Branch Chief, Department of State
• "I would actively seek DMS International if the opportunity presented itself when competing for future contracts." – Executive Director, Department of Navy
• "DMS International is 100% dependable. I can consistently count on DMS for their prompt, and quality support in all areas." – Program Manager, Department of State
• "DMS International personnel have delivered products on time, and on budget." – Executive Director, Federal Aviation Administration
• "Highly skilled individuals, flexible with staff, yet find areas for improvement, stays on target." – DMS Commercial Client